The future of NHS 111 - your call

The NHS 111 service is available 24 hours a day, 365 days a year.

Locally, there are more than 10,000 calls to NHS 111 every single week - clearly it is a key part of the NHS in this area, and we all need it to work as effectively as it possibly can. The phone service is vital not only in terms of providing advice and support for people with urgent, but not life-threatening, health concerns, but it also plays a central role in managing demands on other parts of the local health service - especially A&E, and GP surgeries.

Within the next few months the local NHS must seek to award a new contract for the running of the NHS 111 service, and we are thinking ahead for the next five years.

Before any new contract is finalised, there are a few questions we would like to explore with local people, to give us a better idea about what your priorities are. Some of those questions are...

  • How can it be improved?
  • What else could NHS 111 do? Is there anything you think the NHS 111 service shouldn't do?
  • Would you like the idea of NHS 111 becoming effectively the only number you need to make contact with any local health service or health team?
  • Would you be happy for NHS 111 staff to be able to access your medical records, to help make informed decisions about the care you may need?

Please take just a few minutes to let us know your views about the future of the NHS 111 service in this area. You can do this by clicking here.

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