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        • About Portsmouth CCG
          • Our Area
          • Our Member Practices
          • Primary Care Networks
          • Supporting Primary Care this Winter
          • Our Priorities
          • Equality, Diversity and Human Rights
        • Our Governing Board and Primary Care Commissioning Committee
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          • How we make decisions
          • Policies and Procedures
          • Contractual Sanctions
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          • Symptoms and testing
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          • Winter flu vaccine
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          • Getting end of life care right
        • Previous Consultations and Engagement
          • Patient transport survey for service users
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          • Developing how NHS111 helps you
          • Mental health rehabilitation
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          • Other Projects
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MENUMENU
  • Home
  • About Us
        • About Portsmouth CCG
          • Our Area
          • Our Member Practices
          • Primary Care Networks
          • Supporting Primary Care this Winter
          • Our Priorities
          • Equality, Diversity and Human Rights
        • Our Governing Board and Primary Care Commissioning Committee
          • Governing Board - Who's Who
          • Meetings and Past Papers
  • Publications
        • Publications and Key Information
          • Lists and Registers
          • Spending Over £25,000
          • Primary Care Rebate Schemes
        • Publication Scheme
          • Who we are and what we do
          • What we spend and how we spend it
          • What our priorities are and how we are doing
          • How we make decisions
          • Policies and Procedures
          • Contractual Sanctions
        • Priorities Committee Statements
          • Area Prescribing Committee
  • Your Health
        • Your Health
          • Guide to Services
          • Which health service should you use?
          • Your GP Practices
          • Pharmacies and Medicines
          • Self-care
          • NHS and Continuing Healthcare
          • Safeguarding
        • Coronavirus (COVID-19)
          • Latest information
          • Coronavirus vaccination
          • Symptoms and testing
          • Support
          • NHS Covid-19 app
        • The flu
          • Winter flu vaccine
  • Hearing From You
        • Hearing From You
          • You said, we did
          • Accessible Information
        • Current Consultations and Engagement
          • Getting end of life care right
        • Previous Consultations and Engagement
          • Patient transport survey for service users
          • Your Big Health Conversation Phase 1
          • Your Big Health Conversation Phase 2
          • Developing how NHS111 helps you
          • Mental health rehabilitation
          • Helping shape IVF services (2014)
          • Other Projects
  • News
  • Contact Us
        • Contact Us
          • Feedback and Complaints
          • Freedom of Information
        • Using your Information
          • How do we use your information?
          • Looking after your personal information
        • Media Enquiries
          • Media Releases

Contact Us

On this page

Contact Us

Feedback and Complaints

Freedom of Information

NHS Portsmouth CCG Headquarters is based at 1 Guildhall Square, Portsmouth.

Postal address:

CCG Headquarters
4th Floor
1 Guildhall Square
Portsmouth
PO1 2GJ

For enquiries relating specifically to Continuing Care, the postal address is:

Continuing Healthcare Team
Portsmouth City Council
Civic Offices
Guildhall Square
Portsmouth
PO1 2EP

Phone: 023 9289 9500

Email:  

General enquiries: pccg.enquiries@nhs.net (please do not include any personal information such as your National Insurance number when emailing us.)

Media enquiries: pccg.media@nhs.net

Twitter: @PortsmouthCCG. Follow us for regular updates on what we’re up to.

You can also send us a message using the form below.

    Email us a general enquiry
    Email us a media enquiry
    Tweet Us

    For community and mental health services in Portsmouth, please contact Solent NHS Trust.


    Feedback and Complaints

    Please note: All complaints are now handled by Portsmouth City Council on behalf of the CCG.

    The NHS will not always get everything right – when this happens it is important that we learn lessons, so that improvements can be made. If you feel that your experience of NHS care has not been as positive as it should have been, you can make a formal complaint.

    To find out more about making a complaint, please click here.

    Your feedback matters…

    We listen to what you have to say and we make changes accordingly, click here to see the changes that we are making.


    Freedom of Information

    Please note: All Freedom of Information requests are now handled by Portsmouth City Council on behalf of the CCG.

    This Clinical Commissioning Group (CCG) aims to make available, via this website, information about every aspect of our business – how we are organised, what we do, who we work with, how we work and how we are funded.

    The Freedom of Information Act 2000 recognises that anyone has the right to know how public services such as the NHS are organised and run, how much they cost and how you can contact relevant departments, such as Enquiries or Complaints.

    You have the right to know which services are being provided, the targets that are being set, the standards of services that are expected and the results achieved.

    The CCG has an individual obligation under the Freedom of Information Act 2000 to:

    • Provide a Publication Scheme – this is a guide to the information we routinely publish and how it can be accessed
    • Respond to individual requests for information – to inform the applicant whether we hold the information requested, and if we do, to provide it to them (subject to certain exemptions and conditions).

    Our Freedom of Information Policy sets out how we will manage any enquiry received under the Act.

    Confidentiality and requesting personal information 

    Although information is made available through our Publication Scheme, the Freedom of Information Act does not override a person’s right of confidentiality.  Your rights to confidentiality are protected under article 8 of the Human Rights Convention and the Data Protection Act.

    The Data Protection Act gives you the right to access your own personal records; if you wish to request personal records for yourself, or on behalf of another person such as a relative please contact:

    NHS Portsmouth CCG
    4th Floor
    1 Guildhall Square
    Portsmouth
    PO1 2GJ

    To make a Freedom of Information request 

    Requests for information should be sent to:

    ccgfoi@portsmouthcc.gov.uk

    023 9268 8482

    Postal requests should be directed to:

    Corporate Information Governance Officer
    Customer, Community & Democratic Service
    Portsmouth City Council
    Civic Offices
    Portsmouth
    PO1 2AL

    Publication Scheme
    FoI Policy
    Useful Links
    The Freedom of Information Act 2000
    The Data Protection Act 1998

    This page was updated on 22 Oct 2021 and is due for review by 22 Oct 2022

    Report an error on this page

      NHS Portsmouth Clinical Commissioning Group

      CCG Headquarters
      1 Guildhall Square
      Portsmouth
      PO1 2GJ

       

      (023) 9289 9500

      pccg.enquiries@nhs.net

       

      Media Enquiries

      pccg.media@nhs.net

      Complaints

      If you feel that your experience of NHS care has not been as positive as it should have been, you can make a formal complaint. To find out more about making a complaint, please see our complaints procedure.

      Accessibility

      You can find the Accessibility statement for Portsmouth Clinical Commissioning Group here.

      Privacy

      You can find the Fair Processing (Privacy) Notice for Portsmouth Clinical Commissioning Group here.

       

       

      Cookie Policy

      You can find the Cookie Policy for Portsmouth Clinical Commissioning Group here

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