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          • You said, we did
          • Accessible Information
        • Current Consultations and Engagement
          • Getting end of life care right
        • Previous Consultations and Engagement
          • Patient transport survey for service users
          • Your Big Health Conversation Phase 1
          • Your Big Health Conversation Phase 2
          • Developing how NHS111 helps you
          • Mental health rehabilitation
          • Helping shape IVF services (2014)
          • Other Projects
  • News
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        • Contact Us
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Hearing From You

On this page

Hearing From You

You Said, We Did

Accessible Information

We aim to be an open and a listening organisation and we warmly welcome your views, and your involvement.

You can read about some of our current consultations and engagement and previous consultations and engagement.

Your experiences as patients, and your feedback, helps us to commission high quality, value for money health services, and put the public, patients and carers at the heart of our plans.

These core principles underpin our approach to communications and engagement:

  • being open, honest, timely and transparent with the public, and partners
  • ensuring communication and engagement is meaningful, targeted and integral to our business planning and decision making
  • supporting the ethos of ‘No decision about me, without me’
  • being inclusive and seeking the views from all sections of our communities
  • being accountable and demonstrating how we have acted on the feedback we have received
  • making everyone in the CCG responsible for communications and engagement.

Want to get involved with your local services? You can join your local Patient Participation Group, via your GP practice. Just visit the our member practices section to see how to contact them.

Alternatively, why not get involved with Healthwatch Portsmouth?

If you want to get in touch with Portsmouth CCG, you can email us, or see the contact us section for information on how to submit a Freedom of Information request or making a complaint.


You Said, We Did

Our CCG receives a huge amount of feedback from local people – including compliments and complaints about services, views expressed during consultation and engagement programmes, feedback from patient groups and representatives, and a host of informal methods as well.

This feedback gives us a huge resource of useful information – it helps us to know when the local NHS is getting things right, when we get things wrong, and where we might be able to improve the experience of people using local services.

On this page we have set out some of the key pieces of feedback we have heard, and how the CCG responded.

You said...We did...
Primary care services can be hard to access, and patient online services are not always well promoted or easy to useThe CCG has been helping practices to adopt and promote such facilities, for example e-consult, and will continue to do so.
People have repeatedly told us that services are not joined up, and that they only want to have to tell their story once.The CCG has supported all city practices to adopt the same IT system for recording and storing patient information. This system is also now used by the city’s main provider of community and mental health services, and social services will soon follow suit. This enables city health and care services to offer patients a far more joined up approach.
We have heard that people have experienced increased waiting times for audiology, in particular micro-suction and fitting of hearing aid services.The provision of audiology will be subject to review in the near future.
When we have engaged with people who live with long-term conditions, they frequently tell us that services are not well aligned, that there is duplication and waste, and that attending numerous appointments is burdensome and inconvenient.The CCG is working with partners to pilot a new ‘hub’ for some city residents living with diabetes or respiratory illnesses. The hub is intended to consolidate support into a more convenient system for patients, improve patient education, and enable people to better manage their conditions.
When we talk with people with long-term conditions, we hear that people often feel that the NHS does not consider the impact of being diagnosed with such illnesses on their mental health.See above. The ‘hub’ being trialled from 2019 will place services to promote mental and emotional wellbeing alongside physical health services.
Discussions with people living with mental health problems have told us that people are often unsure where to go for help, or find it difficult to reach out for support.In 2019 we are on track to open a new centre offering both clinical and peer support to people struggling to live with life’s stresses. There will be group and one-to-one support, via both booked and drop-in sessions. The intention is to provide an easily accessible, welcoming place where people feel encouraged to seek help.

More information about the work we have done to respond positively to the feedback we receive can be found elsewhere on this website – our annual reports into patient engagement can be found in the Publication section.


Accessible Information

We work in accordance with the government’s Accessible Information Standard (AIS).

This means we aim to ensure all corporate information such as leaflets, documents and electronic resources are available, on request, in alternative formats. These include Large Print, Easy Read and Braille. You can use the form below to request information in an alternative format.

We try to provide communication support at our meetings and events to ensure effective and accurate dialogue with everyone in the local area we serve. We also try to ensure our website is as accessible as possible- please see our Accessibility statement.

If you have any information and communication needs to access our information or require communication support at our meetings or events please contact us.

    Useful Links
    Accessible Information Standard
    Accessibility statement

    This page was updated on 22 Apr 2021 and is due for review by 22 Apr 2022

    Report an error on this page

      NHS Portsmouth Clinical Commissioning Group

      CCG Headquarters
      1 Guildhall Square
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      (023) 9289 9500

      pccg.enquiries@nhs.net

       

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      Complaints

      If you feel that your experience of NHS care has not been as positive as it should have been, you can make a formal complaint. To find out more about making a complaint, please see our complaints procedure.

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      You can find the Accessibility statement for Portsmouth Clinical Commissioning Group here.

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