Hearing From You

We aim to be an open and a listening organisation and we warmly welcome your views, and your involvement.

You can read about some of our current consultations and engagement and previous consultations and engagement.

Your experiences as patients, and your feedback, helps us to commission high quality, value for money health services, and put the public, patients and carers at the heart of our plans.

These core principles underpin our approach to communications and engagement:

• being open, honest, timely and transparent with the public, and partners
• ensuring communication and engagement is meaningful, targeted and integral to our business planning and decision making
• supporting the ethos of ‘No decision about me, without me’
• being inclusive and seeking the views from all sections of our communities
• being accountable and demonstrating how we have acted on the feedback we have received
• making everyone in the CCG responsible for communications and engagement.

Want to get involved with your local services? You can join your local Patient Participation Group, via your GP practice. Just visit the our member practices section to see how to contact them.

Alternatively, why not get involved with Healthwatch Portsmouth?

Our CCG receives a huge amount of feedback from local people – including compliments and complaints about services, views expressed during consultation and engagement programmes, feedback from patient groups and representatives, and a host of informal methods as well.

This feedback gives us a huge resource of useful information – it helps us to know when the local NHS is getting things right, when we get things wrong, and where we might be able to improve the experience of people using local services.

On this page we have set out some of the key pieces of feedback we have heard, and how the CCG responded.

We work in accordance with the government’s Accessible Information Standard (AIS).

This means we aim to ensure all corporate information such as leaflets, documents and electronic resources are available, on request, in alternative formats. These include Large Print, Easy Read and Braille. You can use the form below to request information in an alternative format.

We try to provide communication support at our meetings and events to ensure effective and accurate dialogue with everyone in the local area we serve. We also try to ensure our website is as accessible as possible- please see our Accessibility statement.

If you have any information and communication needs to access our information or require communication support at our meetings or events please contact us.