Integrated 24/7 Primary Care Service

Lake Road Health Centre

The first steps have been taken in providing a new integrated 24/7 primary care service to improve patient care and access to services across Portsmouth.

NHS Portsmouth Clinical Commissioning Group (CCG), which plans and buys a range of health services for the city’s 230,000 registered patients, is working with the Portsmouth Primary Care Alliance (PPCA) – which represents GP practices in the city – to deliver a pioneering new-look approach.

Patients can still access routine appointments in-hours at their own GP surgeries - as they did before the changes came into effect on June 29.

But the changes mean they can also now make weekday evening and Saturday appointments at a city-wide GP hub at Lake Road Health Centre, in central Portsmouth.

As well as additional routine appointments, the service offers urgent same-day appointments every day until 10pm, 365 days a year.

It is hoped this new service will deter people who don’t need emergency treatment from attending the Emergency Department at Queen Alexandra Hospital – especially as the hub will be a much-easier place for many people to get to, and it has free car parking.

The CCG and PPCA is linking up the following three services to provide a ‘streamlined and unified’ new model for people needing urgent out-of-hospital care.

- the Acute Visiting Service (AVS) – a home visiting service for all Portsmouth GP registered patients needing urgent but non-emergency care
- extended access service – to provide routine medical provision from Mondays to Saturdays to registered patients outside of core hours until 8pm, and urgent, same-day appointments until 10pm every day
- Out-of-hours (OOH) provision – accessed through the NHS 111 service, GP care will be provided overnight from 10pm to 8am.

Patients wanting to use the service should telephone their own practice up until 10pm – and after that use NHS 111.

*See what the GPs say. Look in the Downloads section.


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