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 Information for the public: Please seek alternatives to ED for minor injuries and illnesses

Check our latest advice on using alternative urgent care services here

HEATWAVE ADVICE

For heatwave advice click here.

If you have concerns about heat related illness click here.

Organisations across the NHS continue to do all they can to manage demand for services while reducing the risk of COVID-19 transmission.

We are reminding people that if you have a minor injury or illness, please do not attend the Emergency Department (ED) at Queen Alexandra Hospital (QA). Use one of the options below –there is alternative help available 7 days a week.

Social distancing measures remain in place that reduce our waiting space so please only attend if it is an emergency. You may be redirected to an alternative service if you attend ED with a minor injury or illness.

IF YOU HAVE A MINOR INJURY

Use one of the facilities listed below, but you are advised to phone first before attending.

St Mary’s Urgent Treatment Centre, Milton, Portsmouth 0333 200 1822
Open from 7.30am to 10pm weekdays and 8am – 10pm weekends 

Petersfield Community Hospital Minor Injuries Unit 023 82 310595
Open seven days a week from 8am to 5.45pm 

Gosport War Memorial Hospital Minor Injuries Unit 023 92 794753
Open seven days a week from 8am to midnight.

These urgent treatment centres and minor injuries units can help with a number of conditions including:

• Cuts and grazes, infected wounds
• Broken bones or fractures, sprains and strains
• Bites and stings
• Minor head injuries
• Minor eye problems

If you are not sure what to do contact NHS 111 where clinical experts will help you find the right care for you, at the right time and in the right place.

In most instances this will save you time and if you are assessed as needing urgent help a timed appointment at ED can be booked for you.

IF YOU HAVE A MINOR ILLNESS

Phone your GP practice or use the econsult function on your practice website. You can also go to a local high street or supermarket pharmacy and seek advice there. Or if you are not sure, contact NHS 111

KEEP ED FREE FOR EMERGENCIES

Our Emergency Department remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that aren't stopping
• chest pain
• breathing difficulties
• severe bleeding that can't be stopped
• severe allergic reactions
• severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

IMPORTANT

If you have symptoms of COVID-19 (a high temperature or a new, continuous cough), please do not attend the Emergency Department or any of these other services. Check what to do here: https://www.nhs.uk/conditions/coronavirus-covid-19/

You can also try our Urgent Care Pompey Facebook page for more information about alternative urgent care services in the local area.